FAQ

Frequently Asked Questions (FAQ)

Welcome to The Mayals!
Here are some of the most commonly asked questions to help you shop with ease.

1. What products do you offer?

We offer a wide range of stylish and high-quality clothing designed for everyday elegance. Our collections include casual wear, formal wear, and seasonal essentials.

2. How can I place an order?

You can easily place an order through our website:

  • Browse your favorite items

  • Add them to your cart

  • Checkout securely using the available payment options

Need help? Message us on WhatsApp!

3. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • Bank Transfers

  • Credit/Debit Cards (where applicable)

4. How long will it take to receive my order?

  • Processing Time: 1-2 business days

  • Delivery Time: 3-7 business days within Pakistan (Delivery times may vary depending on your location.)

5. Do you offer free shipping?

Yes!
We offer free shipping on all orders above Rs. 20000 within Pakistan.

6. Can I track my order?

Absolutely!
Once your order is shipped, you will receive a tracking number via email or SMS to track your package.

7. What is your return and refund policy?

We accept returns or exchanges for defective, damaged, or incorrect items within 7 days of delivery.
Please check our Refund Policy page for full details.

8. Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it.
After that, the order is processed and cannot be canceled.

9. Do you deliver internationally?

Currently, we only deliver within Pakistan.
Stay tuned — we are working to expand internationally soon!

10. How can I contact The Mayals?

You can reach us at:
📧 Email: support@themayals.com

We are happy to assist you!